Delivery and return

Q: what are the shipping costs?

A: we charge 3000yen per order. we offer free, worldwide shipping on orders over 40000yen.


Q: which countries are available for shipping?

A: we ship primarily to US and Europe. having said that, we ship to all over the world if requests are made.


let us know if your country is not on our list. we will try to do our best for delivering your order.


Q: will i have to pay import tax?

A: potentially, yes. your order may be charged with taxes. the price you order does not include local duties or taxes. the import duties are out of our control. please check the import duties of your country.

Q:can i return my order for an exchange or refund?

A:If you receive a wrong item or your item is broken, please contact us as soon as possible. We will send the replacement, or return the item.


If you want to return your item due to other reasons, all shipping costs will be paid by the customer.



Q: something's wrong with my crafti

A: we're sorry to hear that. please let us know what is wrong with your crafti before sending it back to us.



Q: what are the crafti returns conditions?

A:

<return policy>

Your item can be returned under the following conditions:

Your item can be sent back within a period of 10 days after you receiving it.

Your item is unused, following our company’s standard.

Accessaries, tags, boxs and all attachment are in one as they were. Nothing should be missing.

You cannot return customized products.


<Return process>

1.Request your wish to return your item via the contact form here. We will provide you with an

2.address for return.

3.Send your items back to our company.

4.Refunds will be transferred within 14 days after we received your package.